Complaints information

October 2026

Rushton Family Law is committed to providing an excellent service to all our clients. We take any expression of dissatisfaction about the service you have received seriously. We will investigate your concerns objectively and respond promptly to any complaint.

Complaints procedure

If you have any concern with our service, the level of fees, or the way in which we have dealt with any matter please contact the person normally dealing with your matter in the first instance or if you do not feel comfortable contacting that person, then please contact our Complaints Officer on complaints@vardags.com. We will then send you details of our complaints procedure which sets out how we will investigate and deal with your complaint.

If you are not satisfied with the outcome of our investigation into your complaint, you may refer your complaint to the Legal Ombudsman who deals with complaints against lawyers registered in England and Wales. You must lodge a complaint with the Legal Ombudsman within six months from the date you receive our final response to your complaint. Your complaint should also be made to the Legal Ombudsman within one year from the date of the act/omission about which you are concerned, or within one year from when you should reasonably have known there was cause for complaint.

Rushton Family Law is a trading name of Vardags Limited. If you contact the Legal Ombudsman or the Solicitors Regulation Authority about your complaint, please give our name as Vardags Limited, trading as Rushton Family Law, SRA number 535955.

The Legal Ombudsman contact details are as follows:

Legal Ombudsman
PO Box 6167
Slough
SL1 0EH

Telephone: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk

You may also raise concerns with the Solicitors Regulation Authority and further information can be found by following this link https://www.sra.org.uk/consumers/problems/report-solicitor.page